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11/03/2011

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Bob NIkolajczyk

TJ,

Saas models DO have the opportunity to capture more data, however not all companies seem to take advantage of this ‘advantage’.

I look forward to the day that on-premise as well as Saas can capture and leverage MORE customer activity that both reduces down-time and improves customer’s experiences. Too many times within both models I find myself wasting time with either things not working properly (at least in my eyes) or the user interface/interaction is too confusing where I feel like I’m jumping through too many hoops to get a simple task completed.

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